The Ties That Bind

“Legacy relationships” in your business, policy and civic budgets can cause more than financial hardship.

 You have an “anti-stakeholder” group stuck in your budget.  Ten years ago, a relationship manager in your company arbitrarily made a contribution to this nationally recognized organization. 

Pin The Tail on The Stakeholder -- Oops!

There were no strings attached – no joint programs, no sponsorships, no specific policy initiatives that were discussed…  And yet, you have nothing in common with this organization…

 The original relationship manager is now in some other division – or they left the company altogether – and nobody remembers how the relationship actually got started to begin with.  And every year, the group comes back seeking more and more money!  They are classic “anti-stakeholders”.

 

Not ALL Increases Are Good!

The only thing your management DOES REMEMBER is just how much that relationship has cost.  Because the cost is not just the amount contributed this year… 

It’s the amount contributed over TEN YEARS, plus the lost opportunity cost resulting from your organization’s inability to refocus that money where it might actually do some good.  Either from the standpoint of a major corporate initiative, or in terms of your policy priorities…

 

 

A Relationship That Should Never Have Been, Gone Wrong…

The problem is that this “anti-stakeholder” has now become the “pet” of several very influential elected officials, who are in very safe seats and are not going anywhere for the foreseeable future. So TEN YEARS of giving is beginning to look like FIFTEEN YEARS with no tangible benefits…

Nice Bear... Friendly Bear... Gulp!

You’ve approached the group’s leadership about a joint study, some form of sponsorship, or other program. Anything to recoup some value for the tens of thousands – even hundreds of thousands – that have been squandered on them. Except, by now – having gone through several relationship managers from your company – the organization’s leaders feel pretty safe, especially with their newfound political muscle, to just brush you off… They’ve even made it clear that they would not take kindly to a withdrawal in your financial support.  Your management feels like they are being robbed at gunpoint. And they should!

 

Your Organization Is Being Held Hostage By A Stakeholder

Your Money OR Your Reputation!Ten years ago, someone didn’t do their job and now you and your company are being held over a gun barrel… This is a classic case of an “anti-stakeholder” relationship that has been left unattended and allowed to become embedded in your funding structure – even to a certain extent protected by people who fear that an abrupt change to the relationship will cause ill-will at a time when you can least afford it. Especially with a piece of legislation of major importance to your company just a few votes shy of a floor vote in both houses of Congress, where this organization has some really important friends…

 So What IS Your EXIT STRATEGY For This Group?

This group is not just keeping you up at night. It’s got you popping antacids left and right. Your hair is visibly graying. And every day you don’t address the situation things are just getting worse. At stake is a reputational disaster that can cause real legislative and financial harm to your company and a real threat to YOUR JOB… 

 

We All Have To Go Sometime... Some Of Us Get To Choose How...

This group clearly needs to go away, but there appear to be clear risks associated with making that decision:

On the one hand, your budget has been slashed over the last couple of years and this organization is taking up a major chunk of your existing financial real estate. In fact, your CEO intentionally cut your budget because they don’t see that it’s being managed the way it should and this is their first major warning: Fix this mess, or else…

On the other hand, the group has made it clear that if you just withdraw funding tomorrow, you are going to have some seriously angry people saying some seriously nasty things about your company.

And your legislation is going to die a quiet death until the next session of Congress convenes in TWO YEARS…

 Don’t Let This Happen To YOU

 There is a way out of this that can be a win-win for everyone involved. If you don’t know the answer, then give me a call and let’s chat… Because I’ve been there with dozens of major organizations: All “legacy relationships” costing hundreds of thousands of dollars PER YEAR. And all were quietly put to bed, without so much as a whisper of discontent.

 More importantly, just what ARE you doing to assess the strengths and weaknesses of your relationship portfolio so that you can avoid one of these icebergs cutting across your bow? Are you effectively able to shift major portions of funding around on an annual basis without causing reputational risk to your company? Or are you locked into multi-year commitments that limit your flexibility to move resources to where you need them most?

For a free assessment of your stakeholder portfolio and a consultation on what you can do to get your budget fully aligned with your organization’s priorities, call me at 203-727-7868, or e-mail me at jslavitt@joshuaslavitt.com.

Reputation… How Strong Is Yours? Have You Had To Test It?

It can take decades to build your organization’s reputation and you can lose it in five minutes, or about the time it takes to fry an egg.

Ultimately, your reputation is based on how closely your actual business activities are aligned with what you say about yourself. Just as important, your reputation is based on the stakeholder relationships you build.

Your stakeholders help to ensure that the way you want to be viewed is consistent with how you actually are viewed by the general public, the media and by elected officials. If you’re out of sync with your stakeholders, they may not be willing to speak on your behalf when you need them. And it’s a lot easier to have your reputation damaged when you are standing alone, as opposed to standing among friends and supporters.

So When Things Heat Up, Just Who Does Speak On Your Behalf?

To their detriment, many companies narrowly tailor their view of stakeholders to comprise customers, shareholders, employees, the trade and business groups that represent them and a handful of legislators typically in districts where business facilities are located.

 That’s why, when companies get into trouble – a product recall, a merger or acquisition that is viewed as undesirable, a federal investigation, litigation, disadvantageous legislation, a reporter conducting an unfavorable story – they run the risk of real reputational damage, even going so far as to threaten their license to operate. The cost can run into the hundreds of millions of dollars, if not billions…We’ve seen this countless times over the last decade.

How many companies have gotten into reputational trouble that you believe they should have been able to avoid? The question is: If YOU get into a similar situation, can you say with absolute confidence that the outcome will be any different?

 Building Your Stakeholder Base

Especially if you provide services or products that are routinely in the public spotlight – and the list is endless these days – it is critical to start building relationships with key influencials who can help you shape a situation before you are getting flipped out of the frying pan and into the fire.  And then work with you as strategic partners to consistently manage and improve your situation as events unfold.  If they are truly strategic alliances, what would stop them from wanting to help you, if you have presented a compelling case in the first place?

 

 

 

The Cash & Cary Mindset

The problem is that most companies view civic, policy, academic, and opinion leader stakeholder development through the same TRANSACTIONAL LENS that they view their customers or consumers. They try to buy credibility and not build relationships. That may work with trade associations because they represent the industry you are in. However, it won’t work with a lot of alliances that are critical in today’s policy environment.

 

Relationships take time and a commitment to building trust and rapport. Moreover, most companies fail to realize that they can build stronger relationships through value-added activities than just by cutting a check… 

Do You Have the Right Stakeholders?

Don’t wait for trouble to come knocking at your door. Especially in these tough economic times, stakeholders have multiple suitors and no matter how influential an organization may be they only have a limited number of “chits” to expend. So if they view their relationship with you as simply a check presentation exercise, their support may quickly disappear just when you need them the most.

 Even if you think you have a good stakeholder base, have you actually taken the time to conduct a thorough environmental scan of your stakeholders to ensure that you have multiple thought leaders and opinion leaders matched to every one of your primary issues?

Intelligent Management Inc. can take the guesswork out of building a comprehensive base of stakeholders, on a state-by-state basis, or on a national scale. We can work with you to comprehensively scan your issues and define critical stakeholders to help you build the relationships you need,

BEFORE YOU NEED THEM…

We welcome the opportunity to provide you with a no-cost assessment of your stakeholder base to help you identify gaps and opportunities. Call us at 203-727-7868, or visit our website at http://joshuaslavitt.com.